- Coordinate and process user requests for digital workplace services, ensuring timely resolution and clear communication
- Support the implementation of digital workplace improvements and changes to enhance user experience
- Manage the enterprise mobile fleet, including a) mobile subscription administration and optimization, b) Carrier relationship management
- Oversee fixed net telephony services, including Teams calling and reception area support
- Drive strategic partnerships with key technology vendors by developing and maintaining strong vendor relationships
- Lead vendor performance reviews and service improvement initiatives
- Ensuring security and compliance of assets managed by vendors
- Negotiating service levels and ensuring contract compliance
- Identifying opportunities for service optimization and cost efficiency
Software Systems Engineer – Digital Workplace
Are you passionate about enhancing digital workplace experiences? Do you excel in driving innovation, optimizing services, and building strong partnerships? Join our Digital Workplace Services Team and play a key role in delivering secure, efficient, and modern solutions for our employees.
Zurich
Upon agreement
100 %
Your contribution to KPMG
This is what makes you successful
- A Bachelor's degree in Business, IT, or a related field (or equivalent experience)
- A minimum of 5 years of experience in a similar digital workplace services position
- Strong organizational and communication skills, with the ability to manage multiple priorities and meet deadlines
- A solid understanding of IT service management concepts (ITIL Certification is a plus)
- Experience with Microsoft Intune for device and application management
- Hands-on experience managing M365 services (Exchange Online, SharePoint Online, MS Teams)
- Familiarity with service management tools (ServiceNow is a plus)
- Knowledge of VoIP and mobile device management
- Strong problem-solving skills and experience in problem management
- Proven experience driving operations and project delivery with external vendors, including offshoring
KPMG - Our sustainable workplace
Your benefits
We offer a range of generous benefits designed to help you thrive with us and benefit for life. Discover them below.
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Flexible work
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Our Commitment
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Come as you are
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What we live by
Are you interested?
Discover KPMG – Become part of our team
Digital Business Technology is KPMG's internal technology ecosystem, anchored by a core technology team of 80+ senior product, technology and business services delivery experts in Switzerland in addition to outsourced services. You can expect a great team spirit and a success-oriented working environment in an entrepreneurial, open minded, international and multicultural company.
With 300 different auditing and advisory service opportunities, our people can choose the career path that suits them best. Through our competencies in business transformation as well as ESG consulting, we support our clients in today's biggest challenges. We are a purpose-led and values driven company where your insight can create opportunities for you and contribute to a better future. Do work that matters, supported by a community that values difference and cares about you. Gain learning that'll last you a lifetime and be recognized for the impact you make. Find opportunity everywhere with KPMG.
